Se presentan los aspectos relacionados con la gestión del Servicio al cliente de un establecimiento comercial. Se dedica especial atención al modelo de deficiencias y a revisar multitud de opciones que tienen los establecimientos para ofrecer un buen servicio a…

The purpose of this study is to assess the technical-tactical knowledge of high performance soccer players. The sport performance of sixteen 14-year-olds who play for the Spanish soccer club Albacete Balompie was analysed in a modified game as “seven-a-side match”…

Este artículo presenta el diseño inicial del "Multilingual Central Repository". La primera versión del MCR integra, siguiendo en el marco de EuroWordNet, cinco wordnets locales (incluyendo tres versiones del WordNet de Princeton), la Top Ontology the EuroWordNet, los dominios de…

The aim of this paper is to offer a functionally-motivated text typology framework which can serve as a basis for the description, comparison and classification of a wide variety of texts for generation purposes. For this task, we have adopted…

MACSimJX provides the means for advanced modelling and development of multiagent driven control systems. This is achieved by drawing together two modelling tools used extensively in their respective communities. These are Simulink, a tool used for control systems development and…

Purpose – The idea that knowledge management can be a potential source of competitive advantage has gained strength in the last few years. However, a number of business actions are needed to generate an appropriate environment and infrastructure for knowledge…

The application of the multilingual knowledge encoded in Wikipedia to an open–domain Cross–Lingual Question Answering system
based on the Inter Lingual Index (ILI) module of EuroWordNet is proposed and evaluated. This strategy overcomes the problems due to
ILI’s low coverage…

Short survey carried out at the beginning of the course in order to elicit information about the students' background, future prospects and knowledge of ICT.

In this paper, a restricted domain question answering (QA) system is described. The design architecture of this QA system and the features that allow the adaptation of the QA system to the medical domain are also presented. The advantages of…

The design and analysis of research may cause systematic gender dependent errors to be produced in results because of gender insensitivity or androcentrism. Gender bias in research could be defined as a systematically erroneous gender dependent approach related to social…