Se presentan los aspectos relacionados con la gestión del Servicio al cliente de un establecimiento comercial. Se dedica especial atención al modelo de deficiencias y a revisar multitud de opciones que tienen los establecimientos para ofrecer un buen servicio a…

The purpose of this study is to assess the technical-tactical knowledge of high performance soccer players. The sport performance of sixteen 14-year-olds who play for the Spanish soccer club Albacete Balompie was analysed in a modified game as “seven-a-side match”…

Most Natural Language Processing (NLP) systems traditionally use a sequential architecture that represents the classical linguistic levels (lexical-morphological, syntactical, semantic, etc.), but they claim for huge and monolithic modules, that make the backtracking among such modules difficult. By using a…

Este artículo presenta el diseño inicial del "Multilingual Central Repository". La primera versión del MCR integra, siguiendo en el marco de EuroWordNet, cinco wordnets locales (incluyendo tres versiones del WordNet de Princeton), la Top Ontology the EuroWordNet, los dominios de…

The aim of this paper is to offer a functionally-motivated text typology framework which can serve as a basis for the description, comparison and classification of a wide variety of texts for generation purposes. For this task, we have adopted…

Purpose – The idea that knowledge management can be a potential source of competitive advantage has gained strength in the last few years. However, a number of business actions are needed to generate an appropriate environment and infrastructure for knowledge…

Utilizamos información publicada e inédita sobre mamíferos, reptiles y anfibios amenazados para identificar áreas de gran riqueza de especies amenazadas dentro de la Reserva de Biósfera Bañados del Este (Uruguay). Esa información fue luego comparada con una propuesta de zonificación…

MACSimJX provides the means for advanced modelling and development of multiagent driven control systems. This is achieved by drawing together two modelling tools used extensively in their respective communities. These are Simulink, a tool used for control systems development and…

The application of the multilingual knowledge encoded in Wikipedia to an open–domain Cross–Lingual Question Answering system
based on the Inter Lingual Index (ILI) module of EuroWordNet is proposed and evaluated. This strategy overcomes the problems due to
ILI’s low coverage…

Short survey carried out at the beginning of the course in order to elicit information about the students' background, future prospects and knowledge of ICT.