Se presentan los aspectos relacionados con la gestión del Servicio al cliente de un establecimiento comercial. Se dedica especial atención al modelo de deficiencias y a revisar multitud de opciones que tienen los establecimientos para ofrecer un buen servicio a…

Cuestionario empleado en el estudio sobre uso, conocimiento y percepción de Internet en la vida cotidiana de los estudiantes; este cuestionario ha sido empleado con alumnos con diferentes perfiles (edad y estudios) y de diferentes países., Questionnaire used in the…

This study analyse the influence of Knowledge of Results (KR) with different accuracy levels on the learning rate of a throwing skill of spatial non-vision accuracy, during the acquisition stage. We assessed the number of successful events, the distance from…

Este artículo presenta el diseño inicial del "Multilingual Central Repository". La primera versión del MCR integra, siguiendo en el marco de EuroWordNet, cinco wordnets locales (incluyendo tres versiones del WordNet de Princeton), la Top Ontology the EuroWordNet, los dominios de…

En este artículo se presenta el trabajo que se está realizando para la llamada
ontologización superficial de WordNet, una estructura orientada a superar muchos de los
problemas estructurales de la popular base de conocimiento léxico. El resultado esperado es un

The aim of this paper is to offer a functionally-motivated text typology framework which can serve as a basis for the description, comparison and classification of a wide variety of texts for generation purposes. For this task, we have adopted…

MACSimJX provides the means for advanced modelling and development of multiagent driven control systems. This is achieved by drawing together two modelling tools used extensively in their respective communities. These are Simulink, a tool used for control systems development and…

In today’s world, the European Union is searching for a delicate balance between linguistic integration and diversity. Thanks to international knowledge transmission and exchange as well as co-operation and mobility beyond national boundaries, English has now become the preferred option…

Purpose – The idea that knowledge management can be a potential source of competitive advantage has gained strength in the last few years. However, a number of business actions are needed to generate an appropriate environment and infrastructure for knowledge…

Purpose – Information and communication technologies have became pervasive in people’s lives and in this changing world education cannot remain anchored in old-fashioned models which ignore the evolution through which society is going. This paper seeks to present the gamble…