Se presentan los aspectos relacionados con la gestión del Servicio al cliente de un establecimiento comercial. Se dedica especial atención al modelo de deficiencias y a revisar multitud de opciones que tienen los establecimientos para ofrecer un buen servicio a…

Cualquier trabajo en ingeniería ontológica debe estar fundamentado en un protocolo de directrices bien definidas que no sólo organicen la estructuración de la ontología sino que además ayuden a determinar sus unidades ontológicas y propiedades. Una sólida metodología para el…

In this study I deal with the conception of "elocutio" as described and explained in the "Institutio oratoria". My main point of view is the semiotic one, since the analysis of syntactic, semantic, and pragmatic aspects of this rhetorical operation…

Geographic knowledge discovery (GKD) is the process of extracting information and knowledge from massive georeferenced databases. Usually the process is accomplished by two different systems, the Geographic Information Systems (GIS) and the data mining engines. However, the development of those…

Virtual and remote laboratories(VRLs) are e-learning resources which enhance the accessibility of experimental setups providing a distance teaching framework which meets the student's hands-on learning needs. In addition, online collaborative communication represents a practical and a constructivist method to transmit…

En este artículo se presenta WRPA, un sistema para la Adquisición de Paráfrasis de Relaciones de la Wikipedia. Aprovechando la estructura de la Wikipedia, WRPA extrae patrones de paráfrasis que expresan una determinada relación entre dos entidades. La novedad de…

Purpose – Information and communication technologies have became pervasive in people’s lives and in this changing world education cannot remain anchored in old-fashioned models which ignore the evolution through which society is going. This paper seeks to present the gamble…

This paper proposes a process management system that enables new dynamic manufacturing models to be implemented. This system facilitates the automation of process modelling, thus reducing the workload for process engineers. To this end, it focuses on the incorporation of…

The aim of this paper is to show the application of moodle software to help the knowledge of graphic representation of valves with an online application. This online application has being used in a specific subject of the University of…

The maturity of IT, in conjunction with certain modern theories about Business Processes Management (BPM), has propitiated an appropriate scenario for meeting the needs of new business models, which are increasingly centred on mass customization. Integration solutions provided within the…