We propose a framework for studying the effect of KDD on CRM in the Egyptian banking sector. We believe that the KDD process and applications may perform a significant role in Egyptian banks to improve CRM, in particular for customer…

The knowledge imperfections should be considered when modeling complex problems. A solution is to develop a model that reduces the complexity and another option is to represent the imperfections: uncertainty, vagueness and incompleteness in the knowledge base. This paper proposes…

In the information age, knowledge leads to profits, power and success. As an ancestor of data mining, machine learning has concerned itself with discovery of new knowledge on its own. This paper presents experiment results produced by genetic algorithms in…

We faced with a society identified as a knowledge society, characterized by the rapid development of scientific and technological knowledge, the trends to new ways of working, studying, creating and sharing knowledge, is seen in organizations, and particularly in the…

En esta comunicación presentaremos el trabajo que estamos realizando, centrado en la creación de entornos que permitan la construcción conjunta del conocimiento mediante herramientas informáticas, en concreto la herramienta Knowledge Forum como elemento mediador en el proceso de discusión y…