| Título: | Beyond the ceiling effect: using a mixed methods approach to measure patient satisfaction |
| Autores: |
Andrew, Sharon Salamonson, Yenna Everett, Bronwyn Halcomb, Elizabeth J. Davidson, Patricia M. |
| Fecha: |
2013-04-25 2013-04-25 2011-04 |
| Publicador: | Anglia Ruskin University |
| Fuente: | |
| Tipo: | Article |
| Tema: |
patient satisfaction mixed methods communication patient safety quality assurance |
| Descripción: | This study reports patient satisfaction with the nursing care on a neurosurgical critical care unit. A modified version of the Ludwig-Beymer Patient Satisfaction Questionnaire (PSQ-7) was used, and included structured items and semi-structured interview questions. Data were collected from 149 patients. Participants rated their satisfaction as high (Mean = 25.14; SD = 2.96). The distribution of scores was skewed and every item demonstrated a ceiling effect. Principal com-ponent analysis yielded a one-component solution which explained 48% of the variance. NVivo® was used to match PSQ-7 scores with qualitative data. Participants' comments were categorised as positive, negative or ‘yes, but’. Just over half the patients made positive comments and 29% of patients in the low group made negative comments. Three categories: ‘communication’, ‘nursing care delivery’ and ‘the hospital environment’ emerged from the qualitative data. A mixed method approach enables researchers to move beyond the ceiling effect of quantitative measures of patient satisfaction and to gain a more mean-ingful explanation of patient satisfaction |
| Idioma: | Inglés |
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