Título: A critical reflection on the involvement of 'experts by experience' in inspections
Autores: Scourfield, Peter
Fecha: 2010-11-03
2010-11-03
2010-09
Publicador: Anglia Ruskin University
Fuente:
Tipo: Article
Tema: care home inspections
critical reflection
lay assessors
service users
Descripción: This is a pre-copy-editing, author-produced PDF of an article accepted for publication in British Journal of Social Work following peer review. The definitive publisher-authenticated version: Scourfield, P., 2010. A critical reflection on the involvement of 'experts by experience' in inspections. British Journal of Social Work, 40(6), pp.1890-1907, is available online at: http://bjsw.oxfordjournals.org/content/40/6/1890. It was first published online on 19 October 2009.
Recent research conducted in the UK for the Commission for Social Care Inspection (CSCI) suggested that there was no evidence to indicate that the involvement of service users and lay assessors in service inspections improved the quality of inspections. However, recently, CSCI has initiated a project to involve ‘experts by experience’ in their service inspections. Here, the term ‘expert by experience’ has been adopted to describe users of social care services. However, the appropriateness of this usage has not been without some challenge and various conceptual difficulties have been raised in how the term is used. Reflecting on reports published by CSCI, this paper considers whether the choice of the word ‘expert’ in this context is really appropriate and also whether, although well intentioned, the involvement of ‘experts by experience’ is too confused in its rationale to actually empower the people using the services being inspected. The paper concludes by suggesting that the current inspection body—the Care Quality Commission—would do well to review both the terminological and conceptual confusion in respect of this practice.
Idioma: Inglés

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