Knowledge-intensive processes are widely used to recover from errors, handle exceptional cases and complaints, and to improve or adapt a process itself. In this context, evolved Business-Process Reengineering (BPR) techniques are changing to give some answers to this reality. In…

A re-design process implies dealing with complex interactions between stakeholders, especially if we are talking about a personalization re-engineered process, which can be applied to an existing web application. In this context, knowledge becomes a main factor of influence, but…

In omplete information is a problem in many aspe ts of a tual environments. Further- more, in many s enarios the knowledge is not represented in a risp way. It is ommon to nd fuzzy on epts or problems with…

As a contribution to consider software projects to be risk investments, it is important the full standardization of either the planning methodology (as a subset of project management methodology) and the effort estimation method. We think there is important and…

The Semantic Web attempts to reach a state in the future where everything on the Web will no longer be only machine-readable, but also machine-understandable. An ontology is an explicit specification of a conceptualization. A conceptualization is an abstract, simplified…

The tools for fault impact analysis are important for the deployment of critical mission systems. These tools can be also used as a development phase aid. We introduce several concepts related to "business alarms". Business alarms are an approximation to…

Software tools processing partially common set of data should share an understanding of what these data mean. Since ontologies have been used to express formally a shared understanding of information, we argue that they can be used to improve integration…

The goal of this article is to present the first results of a study looking forward to propose a model of software development for a physically distributed environment (United States and Brazil). Thus, the objective is to combine empirical and…

In this work, we discuss aspects of a framework to support the understanding and the improvement in hypermedia development processes. The framework is built taking into account two modeling approaches and four domain levels. The modeling approaches are called prescriptive…

Modeling is one of the most crucial activities during all the phases in any software development life cycle. Typically, system development is a very complex task, and working with models helps to handle this complexity in an organized way, allowing…