Se presentan los aspectos relacionados con la gestión del Servicio al cliente de un establecimiento comercial. Se dedica especial atención al modelo de deficiencias y a revisar multitud de opciones que tienen los establecimientos para ofrecer un buen servicio a…

This publication is available online at www.swap.ac.uk/resources or can be ordered in a
large print format from SWAP (Tel: 023 8059 9310, Email: swapteam@soton.ac.uk)., This paper explores the innovative use of concept mapping as a method for summative assessment of…

Designed to provide an introductory grounding in Typography, The Complete Typographer teaches the essentials for the effective use of type - technical expertise and historical knowledge, an understanding of the functional and aesthetic qualities of different typefaces, and the organization…

To have a sustainable competitive advantage, an organization should realize how to create, distribute and utilize knowledge through an organization and how attach it to organizational process. Another important thing is a manager should know what kind of knowledge they…

The knowledge process is part of organizational life. This paper is focused on the achievements that make Jordan companies ready to implementation KM process. It aims to help in the process of using, sharing, applying the new knowledge. A survey…

Nowadays, knowledge is the most fundamental and worthwhile capital for any organization. As a result of instantaneous changes and improvements, organizations have to do their best to access knowledge management. Universities which are considered as the pivotal centers of engendering…

In the last few years, several studies have emphasized the use of ontologies as an alternative to organization of the information.
The notion of ontology has become popular in fields such as intelligent information integration, information retrieval on the Internet,…

The current issue of technology transfer has risen dramatically in the past few years, primary associated with the knowledge transfer. Multinational Corporations (MNCs) in the developed countries are the main actors driving of technology and knowledge to developing countries. Thus…

This study intends to ascertain the amount of basic infrastructures’ readiness to implement the knowledge management system (culture and human factors, structure and processes, technical infrastructure) and rank these elements based on their importance in Payame Noor University of Mashhad.…

Having experienced the second highest population increase in the European Union, older people in the Republic of Ireland constitute 14% of the population (Central Statistics Office 2012). Older people, adults aged 65 and older, are at disproportionate risk of becoming…