Se presentan los aspectos relacionados con la gestión del Servicio al cliente de un establecimiento comercial. Se dedica especial atención al modelo de deficiencias y a revisar multitud de opciones que tienen los establecimientos para ofrecer un buen servicio a…

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Effective document retrieval using domain knowledge and semantics is one of the major challenges in Information Retrieval. Over the last years, there has been a growing interest in ontologies as an artifact for human knowledge representation and a critical component…

This empirical study investigates the type of knowledge the NGOs (Non-Governmental Organisations) transfer to the beneficiaries in Bangladesh.  About 22,000 NGOs are in operations in Bangladesh with a view to developing the socio-economic conditions of their beneficiaries. Knowledge transfer is…

To have a sustainable competitive advantage, an organization should realize how to create, distribute and utilize knowledge through an organization and how attach it to organizational process. Another important thing is a manager should know what kind of knowledge they…

Modeling is one of the most important activities throughout any software development life cycle. Within object-oriented modeling, class generalization is a powerful, yet simple concept for abstracting commonalities between classes. Although, as classes evolved in the model, their semantics may…

Drawing on the works of Conner and Prahalad (1996), we advance their knowledge based view of the firm and developed the knowledge based view of the team. The central tenet of our knowledge based view is that the existence and…

Knowledge management is defined as the process of creating, storing, transferring, applying and saving organizational knowledge. Especially, in an environment of intensive competition increased with globalization; creating knowledge has been a vital factor for organizations, which want to gain advantage…

Firms can obtain competitive advantages from their employee’s knowledge sharing behaviors. Due to the importance of knowledge in today’s competitive world, an understanding of how to enhance employee knowledge sharing has become critical. Since employees’ knowledge sharing intentions are one…

The knowledge process is part of organizational life. This paper is focused on the achievements that make Jordan companies ready to implementation KM process. It aims to help in the process of using, sharing, applying the new knowledge. A survey…