Se presentan los aspectos relacionados con la gestión del Servicio al cliente de un establecimiento comercial. Se dedica especial atención al modelo de deficiencias y a revisar multitud de opciones que tienen los establecimientos para ofrecer un buen servicio a…

Purpose – The idea that knowledge management can be a potential source of competitive advantage has gained strength in the last few years. However, a number of business actions are needed to generate an appropriate environment and infrastructure for knowledge…

El objetivo de KNOW2 es avanzar en el desarrollo de un entorno integrado que permita la implantación a bajo coste de portales verticales de acceso a la información para dominios concretos. El proyecto tiene una duración de tres años y…

Purpose – Information and communication technologies have became pervasive in people’s lives and in this changing world education cannot remain anchored in old-fashioned models which ignore the evolution through which society is going. This paper seeks to present the gamble…

This paper presents an analysis of the performance of the Coherent Pixel Technique for urban subsidence monitoring using TerraSAR-X data. Repeated observations for the period comprised between July 2008 and September 2009 have been used. For this purpose the city…

This paper presents a proposal enabling the modelling of manufacturing processes independently of the structure and composition of the industrial plant where these processes will ultimately be implemented. The rationale for the proposal is in the incorporation of knowledge, supported…

There are different approaches used by mathematics teacher educators to help pre-service primary teachers develop the useful skills and knowledge required to teach mathematics. One of these approaches is concerned to learning to notice relevant aspects in mathematics teaching. But…

Web engineering software development is facing continuous changes in technology implementation. This involves analysts, developers and designers to provide extra effort in the design and maintenance of Web applications in order to adapt them to changes in requirements and implementation…

Spanish conquistador Álvar Núñez Cabeza de Vaca and British explorer John Smith went to the New World for different reasons but both shared the experience of being a captive to the Native Americans. After their return to Europe, both of…

Spatial data warehouses (SDW) rely on extended multidimensional (MD) models in order to provide decision makers with appropriate structures to intuitively analyse spatial data. Several SDW development approaches provide a conceptual modeling and some guidelines in order to obtain logical…