The knowledge economy requires a different contribution from human capital (i.e. knowledge workers). Knowledge workers are challenge seekers, have high enthusiasm for learning and prefer freedom and flexibility, so it would be wise to suggest that knowledge management should consider…

There has been increased interest in the application of Knowledge Management (KM) in managerial issues as a way of demonstrating the field's value.  There are studies regarding company performance which have been broadly used among researchers. Recognized models can be…

Information technology (IT) has become an indispensable part of contemporary world while human resource management globally has equally being affected in a number of ways through its adoption and application. Despite the considerable growth in the use of information technology…

This paper recognizes the importance of sales force competence management in creating value for customers and achieving business goals. It argues that sales force can only be useful in this regard, if it possesses the dimensions and levels of sales…

The Small and Medium Enterprises continue to be the powerhouse of economic growth for economies of the world. Almost every economy that has achieved major economic growth had a concentrated drive to establish SMEs. In its quest to reverse the…

The paper explores the influence of customer demographic variables on complaining and non-complaining motives and responses in mobile telecommunication industry in Ghana. The study was a cross-sectional survey involving customers from four mobile telephony operators. A self-administered structured questionnaire was…

Stakeholders participation is necessary for the smooth running of education sector as it perks up ownership, build consensus, mobilize the adequate resources and construct institutional capacity. Thus government officials, educational professionals, teachers, parents, local communities and students are the major…

With retail-war becoming harsh, companies desire to be rescued by using experiential approach. Consequently, visual display is gaining huge acknowledgement in the Indian retail scene. But, to our surprise, there is dearth of empirical researches in grocery visual merchandising. Retailers…

This paper empirically examines the extent to which service quality affects customer satisfaction and behaviour intention in mobile telecommunication industry. The study involved a cross-sectional survey of 1000 respondents using structured questionnaire personally administered. A usable 937 questionnaire were retrieved…

The purpose of the study was to investigate effects of emotional knowledge, self efficacy and parental involvement on goal setting behaviour among adolescents in Ibadan Area of Oyo state. The study adopted a descriptive research design to select three hundred…