Se presentan los aspectos relacionados con la gestión del Servicio al cliente de un establecimiento comercial. Se dedica especial atención al modelo de deficiencias y a revisar multitud de opciones que tienen los establecimientos para ofrecer un buen servicio a…

Cuestionario empleado en el estudio sobre uso, conocimiento y percepción de Internet en la vida cotidiana de los estudiantes; este cuestionario ha sido empleado con alumnos con diferentes perfiles (edad y estudios) y de diferentes países., Questionnaire used in the…

This tutorial is to help you to get a better knowledge about the digital archive of the newspaper La Vanguardia.

Este artículo trata de la base de datos léxico-semántica del italiano, Simple_PLUS, y particularmente de su núcleo central: la red de relaciones léxico-semánticas. Este recurso lexical tiene como base Parole-Simple-Clips, un léxico electrónico con cuatro niveles de descripción, elaborado según…

The 2nd International Workshop on Business intelligence and the WEB (BEWEB) was co-located with the EDBT/ICDT 2011 Joint Conference in Uppsala (Sweden) on March 25, 2011. BEWEB intends to be an international forum for researchers and practitioners to exchange ideas…

This article provides information on an ongoing research in the field of Sport and Development. The aim of the whole research is to provide knowledge on the role of the football in the personal development of children in the context…

The use of computer programs that can be used to correct and assess students' written work in the EFL classroom has become more commonplace within the last decade. This paper discusses the role of CALL in the process of data…

MACSimJX provides the means for advanced modelling and development of multiagent driven control systems. This is achieved by drawing together two modelling tools used extensively in their respective communities. These are Simulink, a tool used for control systems development and…

Most current web engineering approaches don’t have clear criteria for personalization, nor a clear strategy that designers can use to classify users and formulate a personalization strategy for the web site at design time. In this paper, we present a…

Presentation of existing curricula connected with usability and accessibility at the University of Alicante for the Leonardo da Vinci project "GUI Usability and Accessibility: Exchanging Knowledge and Experiences" (Grenoble, France, 27 November 2012)., Presentación del currículo actual relacionado con la…