We propose a framework for studying the effect of KDD on CRM in the Egyptian banking sector. We believe that the KDD process and applications may perform a significant role in Egyptian banks to improve CRM, in particular for customer…

Nowadays information circulates quickly in a human organization, what generates an internal difficulty in preserving inside the organization essential information to support decision-making. Decision Support Systems (DSS) aiding organizational decision-making, had, up to now, rigid inferences machines restricted to the…

As many authors have stated, the importance of organizational learning is fundamental in order to gain competitive advantage and survive in a turbulent environment. Many learning models have been studied in recent years. They have been used to analyze practices…

Artificial Intelligence has long dealt with the issue of finding a suitable formalization for reasoning with incomplete and potentially inconsistent information. Defeasible argumentation [SL92,CML00,PraVre99] has proven to be a successful approach in many respects, since it naturally resembles many aspects…

The area of Knowledge Representation and Reasoning has been enriched during the past two decades with the addition of Argument-Based Reasoning Systems. Defeat between arguments is established by a combination of two basic elements: a conflict or defeat relation, and…

This paper proposes an original generic hierarchical framework in order to facilitate the modeling stage of complex autonomous robotics mission planning problems with action uncertainties. Such stochastic planning problems can be modeled as Markov Decision Processes [5]. This work is…

In this work, we discuss aspects of a framework to support the understanding and the improvement in hypermedia development processes. The framework is built taking into account two modeling approaches and four domain levels. The modeling approaches are called prescriptive…

Classical methods for representing and reasoning with knowledge rely on the assumption that the available information is complete, certain and consistent. In real-world problems this is usually not the case, and Al has long dealt with the issue of finding…

The area of Knowledge Representation and Reasoning has been enriched during the past two decades with the addition of Argument-Based Reasoning Systems. In formal systems of defeasible argumentation, arguments for and against a proposition are produced and evaluated to test…