Se presentan los aspectos relacionados con la gestión del Servicio al cliente de un establecimiento comercial. Se dedica especial atención al modelo de deficiencias y a revisar multitud de opciones que tienen los establecimientos para ofrecer un buen servicio a…

There is a significant world-wide apprehension concerning perceived deficiencies in university students’ performance and a resulting decrease of knowledge level and competency development. This paper analyses the benefits of using a portfolio as a means of evaluating student progress and…

Geographic knowledge discovery (GKD) is the process of extracting information and knowledge from massive georeferenced databases. Usually the process is accomplished by two different systems, the Geographic Information Systems (GIS) and the data mining engines. However, the development of those…

En este artículo se presenta WRPA, un sistema para la Adquisición de Paráfrasis de Relaciones de la Wikipedia. Aprovechando la estructura de la Wikipedia, WRPA extrae patrones de paráfrasis que expresan una determinada relación entre dos entidades. La novedad de…

Background. The extraction of salt from seawater by means of coastal solar salterns is a very well-described process. Moreover, the characterization of these environments from ecological, biochemical and microbiological perspectives has become a key focus for many research groups all…

This paper proposes a new manufacturing paradigm, we call Cloud Agile Manufacturing, and whose principal objective is to offer industrial production systems as a service. Thus users can access any functionality available in the cloud of manufacturing (process design, production,…

Background: The population of Bonelli’s eagle (Aquila fasciata) has declined drastically throughout its European range due to habitat degradation and unnatural elevated mortality. There are less than 1500 breeding pairs accounted for in Europe, and the species is currently catalogued…

The process of neolithisation of the Mediterranean face of the Iberian Peninsula has traditionally been associated with the Cardial paradigm of the Franco-Iberian region. However, better knowledge of the material record from the arc of the north-western Mediterranean, the revision…

Web engineering software development is facing continuous changes in technology implementation. This involves analysts, developers and designers to provide extra effort in the design and maintenance of Web applications in order to adapt them to changes in requirements and implementation…

Purpose – The idea that knowledge management can be a potential source of competitive advantage has gained strength in the last few years. However, a number of business actions are needed to generate an appropriate environment and infrastructure for knowledge…