Se presentan los aspectos relacionados con la gestión del Servicio al cliente de un establecimiento comercial. Se dedica especial atención al modelo de deficiencias y a revisar multitud de opciones que tienen los establecimientos para ofrecer un buen servicio a…

With the advancement of technology, we are able to collect, store, and transmit an ever-increasing volume of data. However, our ability to extract useful patterns from this massive amount of data is still lagging behind. Machine learning and signal processing…

This tutorial is to help you to get a better knowledge about the digital archive of the newspaper La Vanguardia.

Myrciaria floribunda (H.West ex Willd.) O.Berg, Myrtaceae, popularly known as “camboim amarelo”, was collected in Restinga de Jurubatiba (RJ, Brazil). Leaves, stems and flowers were individually submitted to hydrodistillation, affording the respective essential oils. Monoterpenes were the main group of…

A solution of problems in multiagent systems involves representing beliefs of agents immersed in dynamic environments. Observation-based Defeasible Logic Programming (ODeLP) is an argument-based logic programming language that is used to represent an agent’s knowledge in the context of a…

This article reviews the most significant milestones
in CAD methodologies for intelligent EM-based modeling and
design optimization using artificial neural networks and space
mapping. We consider knowledge-based and automatic neural
network model generation based on advanced data sampling
algorithms. Computationally…

This article provides an overview of initial discussions emerging from the Creative Methods Network, an informal organisation concerned with the use of the creative arts in research, teaching and practice in health and social care. Key issues are presented and…

The 2nd International Workshop on Business intelligence and the WEB (BEWEB) was co-located with the EDBT/ICDT 2011 Joint Conference in Uppsala (Sweden) on March 25, 2011. BEWEB intends to be an international forum for researchers and practitioners to exchange ideas…

Over the course of the twentieth century, how were real estate developers and architects involved in transforming their own professional practices and the built form of American cities? My dissertation uses historical, architectural, and urban analysis to show how real…

Most current web engineering approaches don’t have clear criteria for personalization, nor a clear strategy that designers can use to classify users and formulate a personalization strategy for the web site at design time. In this paper, we present a…