Se presentan los aspectos relacionados con la gestión del Servicio al cliente de un establecimiento comercial. Se dedica especial atención al modelo de deficiencias y a revisar multitud de opciones que tienen los establecimientos para ofrecer un buen servicio a…

Tradicionalmente, los sistemas de evaluación automática de respuestas en texto libre se han basado únicamente en el uso de técnicas de Procesamiento de Lenguaje Natural. De esta forma se ha ido mejorando el rendimiento de estos sistemas, pero no se…

This article offers an interpretation in terms of metapoetic theory of The Wanderings of
Oisin, Yeats's first important work. Our purpose is to prove that an analysis of the poem
upon this basis can be useful to solve the semantic…

MACSimJX provides the means for advanced modelling and development of multiagent driven control systems. This is achieved by drawing together two modelling tools used extensively in their respective communities. These are Simulink, a tool used for control systems development and…

The Millennium Development Goals (MDG) progress targets have not been met. Nevertheless, the United Nations (UN) has not yet undertaken in-depth review in order to discover the reasons behind this lack of progress in achieving the MDG. From a political…

Data mining is one of the most important analysis techniques to automatically extract knowledge from large amount of data. Nowadays, data mining is based on low-level specifications of the employed techniques typically bounded to a specific analysis platform. Therefore, data…

This paper uses dynamic general equilibrium and computational methods, inspired by the multi-sector growth model structure in Stephen Turnovsky’s previous and more recent work, to develop a theory that unifies two of the traditional explanations of structural change: sector-biased technical…

A concept of pedagogical process knowledge (PPK) is introduced to partner pedagogical content knowledge (PCK). This concept arises from observing the learning of teachers engaged in a course supporting them in introducing more inquiry-based methods into their practice. This course…

The purpose of this study is to assess the technical-tactical knowledge of high performance soccer players. The sport performance of sixteen 14-year-olds who play for the Spanish soccer club Albacete Balompie was analysed in a modified game as “seven-a-side match”…

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