Purpose – Information and communication technologies have became pervasive in people’s lives and in this changing world education cannot remain anchored in old-fashioned models which ignore the evolution through which society is going. This paper seeks to present the gamble…

There are different approaches used by mathematics teacher educators to help pre-service primary teachers develop the useful skills and knowledge required to teach mathematics. One of these approaches is concerned to learning to notice relevant aspects in mathematics teaching. But…

Spanish conquistador Álvar Núñez Cabeza de Vaca and British explorer John Smith went to the New World for different reasons but both shared the experience of being a captive to the Native Americans. After their return to Europe, both of…

Social knowledge is one of the key aspects of MAS in order to face complex problems in dynamical environments. However, it is usually incorporated without specific support on behalf of the platform and that does not let agents take all…

Se presentan los aspectos relacionados con la gestión del Servicio al cliente de un establecimiento comercial. Se dedica especial atención al modelo de deficiencias y a revisar multitud de opciones que tienen los establecimientos para ofrecer un buen servicio a…

Purpose – The idea that knowledge management can be a potential source of competitive advantage has gained strength in the last few years. However, a number of business actions are needed to generate an appropriate environment and infrastructure for knowledge…

Multi-agent systems (MAS) offer an approach to solve complex problems where data and control are inherently distributed among several agents. Normally, agents have to cope with conflicts based on inconsistent knowledge which arise when they exchange information. A relative common…

Purpose – Faced with increasing environmental problems, traditional methods for transmitting information regarding corporate environmental actions are insufficient. Accordingly, the purpose of this paper is to suggest the environmental capital report, the knowledge map and the balanced scorecard as alternative…

Heterogeneous azeotropic distillation is a widely used technique to separate binary azeotropic mixtures into their components. One of its most important applications is the dehydration of ethanol, which is blended with gasoline to obtain automobile fuel. Among all the compounds…

El objetivo de KNOW2 es avanzar en el desarrollo de un entorno integrado que permita la implantación a bajo coste de portales verticales de acceso a la información para dominios concretos. El proyecto tiene una duración de tres años y…