Knowledge-intensive processes are widely used to recover from errors, handle exceptional cases and complaints, and to improve or adapt a process itself. In this context, evolved Business-Process Reengineering (BPR) techniques are changing to give some answers to this reality. In…

When stakeholders are geographically distributed communication presents new challenges for software engineering community. In order to improve communication between stakeholders, we have previously proposed to apply learning style models to characterise the way people interact. In this work we enhance…

During recent years, new software engineering paradigms like component-based software engineering and COTS-based development have emerged. Both paradigms are concerned with reuse and customisation of existing components. The use of COTS software has become more and more important in state-of-the-art…

Software based systems incrementally provide critical services to users. Mobile telephone systems, for example, are used in circumstances in which the malfunctioning may have disastrous consequences.
During the last years, software has been incorporated in devices used in daily life,…