Se presentan los aspectos relacionados con la gestión del Servicio al cliente de un establecimiento comercial. Se dedica especial atención al modelo de deficiencias y a revisar multitud de opciones que tienen los establecimientos para ofrecer un buen servicio a…

Geographic knowledge discovery (GKD) is the process of extracting information and knowledge from massive georeferenced databases. Usually the process is accomplished by two different systems, the Geographic Information Systems (GIS) and the data mining engines. However, the development of those…

En este artículo se presenta WRPA, un sistema para la Adquisición de Paráfrasis de Relaciones de la Wikipedia. Aprovechando la estructura de la Wikipedia, WRPA extrae patrones de paráfrasis que expresan una determinada relación entre dos entidades. La novedad de…

Purpose – Information and communication technologies have became pervasive in people’s lives and in this changing world education cannot remain anchored in old-fashioned models which ignore the evolution through which society is going. This paper seeks to present the gamble…

Computing is a broad discipline that crosses the boundaries between mathematics, science, and engineering. New computing disciplines emerge over time and knowledge changes rapidly in computing. Therefore, several reports that define and update guidelines for computing curricula have appeared over…

The Millennium Development Goals (MDG) progress targets have not been met. Nevertheless, the United Nations (UN) has not yet undertaken in-depth review in order to discover the reasons behind this lack of progress in achieving the MDG. From a political…

The purpose of this investigation is to evaluate whether or not the allocation of time proposed in the Music Study Guide, adapted from the Espacio Europeo de Educacioacuten Superior (European Higher Education Area) guidelines, is consistent and adequate for students…

This paper proposes a process management system that enables new dynamic manufacturing models to be implemented. This system facilitates the automation of process modelling, thus reducing the workload for process engineers. To this end, it focuses on the incorporation of…

Over the last 30 years, strength and power training has been a major issue for, coaches, athletes and researchers. Unfortunately, despite the increasing professionalization of coaches and athletes, there is little research data concerning performance in top athletes. In fact,…

This article presents a new measuring and on water coaching device for rowing called “Accrow” which measures the boat acceleration with an acceleration sensor (50 Hz) and boat velocity with GPS (4 Hz). The data were analysed with the special…