A re-design process implies dealing with complex interactions between stakeholders, especially if we are talking about a personalization re-engineered process, which can be applied to an existing web application. In this context, knowledge becomes a main factor of influence, but…

Knowledge-intensive processes are widely used to recover from errors, handle exceptional cases and complaints, and to improve or adapt a process itself. In this context, evolved Business-Process Reengineering (BPR) techniques are changing to give some answers to this reality. In…

In omplete information is a problem in many aspe ts of a tual environments. Further- more, in many s enarios the knowledge is not represented in a risp way. It is ommon to nd fuzzy on epts or problems with…

The Semantic Web attempts to reach a state in the future where everything on the Web will no longer be only machine-readable, but also machine-understandable. An ontology is an explicit specification of a conceptualization. A conceptualization is an abstract, simplified…

Modeling is one of the most crucial activities during all the phases in any software development life cycle. Typically, system development is a very complex task, and working with models helps to handle this complexity in an organized way, allowing…

In today’s world, in both the public or private organizations, there exists the problem that the organizations have to create value, are changing, but the tools to measure them are not. On the other hand, in the current economy, the…