Se presentan los aspectos relacionados con la gestión del Servicio al cliente de un establecimiento comercial. Se dedica especial atención al modelo de deficiencias y a revisar multitud de opciones que tienen los establecimientos para ofrecer un buen servicio a…

The ability of building robust semantic space representations of environments is crucial for the development of truly autonomous robots. This task, inherently connected with cognition, is traditionally achieved by training the robot with a supervised learning phase. We argue that…

En este artículo se presenta WRPA, un sistema para la Adquisición de Paráfrasis de Relaciones de la Wikipedia. Aprovechando la estructura de la Wikipedia, WRPA extrae patrones de paráfrasis que expresan una determinada relación entre dos entidades. La novedad de…

Investigamos la posibilidad de obtener patrones semánticos a gran escala para cualquier lengua usando solamente análisis superficial y generalizaciones semánticas básicas. Siendo este un experimento exploratorio sólo hemos realizado una evaluación cualitativa. Hemos comparado varios patrones semánticos de traducción de…

We develop a theory to explain the transition from stagnation to modern growth. We focus on the forces that shaped the evolution of total factor productivity in agriculture and manufacturing across history. More specifically, we build a multisector model of…

Purpose – The idea that knowledge management can be a potential source of competitive advantage has gained strength in the last few years. However, a number of business actions are needed to generate an appropriate environment and infrastructure for knowledge…

Geographic knowledge discovery (GKD) is the process of extracting information and knowledge from massive georeferenced databases. Usually the process is accomplished by two different systems, the Geographic Information Systems (GIS) and the data mining engines. However, the development of those…

Expert and novice soccer players (N=140) from five different competition levels (inexperienced, provincial, regional, national and international levels) were examined for differences in procedural knowledge. A video-based test was developed recording four matches of the under-16 Spanish football final play-off.…

When building Hypermedia/Web Applications, (different) designers are often faced with the same problems over and over again. Those recurring problems soon yield elegant solutions, which can be conveniently described as design patterns. In this paper we present two patterns for…

The construction of a teenager population’s citizenship identity is influenced by the cultural and social capital belonging to every student, as well as by two aspects of school organisation. On the one hand, there is an academic contribution motivated by…