Se presentan los aspectos relacionados con la gestión del Servicio al cliente de un establecimiento comercial. Se dedica especial atención al modelo de deficiencias y a revisar multitud de opciones que tienen los establecimientos para ofrecer un buen servicio a…

This paper presents a proposal enabling the modelling of manufacturing processes independently of the structure and composition of the industrial plant where these processes will ultimately be implemented. The rationale for the proposal is in the incorporation of knowledge, supported…

This article analyzes the appropriateness of a text summarization system, COMPENDIUM, for generating abstracts of biomedical papers. Two approaches are suggested: an extractive (COMPENDIUM E), which only selects and extracts the most relevant sentences of the documents, and an abstractive-oriented…

En este artículo se presenta WRPA, un sistema para la Adquisición de Paráfrasis de Relaciones de la Wikipedia. Aprovechando la estructura de la Wikipedia, WRPA extrae patrones de paráfrasis que expresan una determinada relación entre dos entidades. La novedad de…

En este artículo presentamos una aproximación novedosa para obtener la terminología de un dominio utilizando las estructuras de páginas y categorías de Wikipedia de una forma independiente del dominio y de la lengua. La idea es aprovechar el grafo de…

Purpose – The idea that knowledge management can be a potential source of competitive advantage has gained strength in the last few years. However, a number of business actions are needed to generate an appropriate environment and infrastructure for knowledge…

A concept of pedagogical process knowledge (PPK) is introduced to partner pedagogical content knowledge (PCK). This concept arises from observing the learning of teachers engaged in a course supporting them in introducing more inquiry-based methods into their practice. This course…

Geographic knowledge discovery (GKD) is the process of extracting information and knowledge from massive georeferenced databases. Usually the process is accomplished by two different systems, the Geographic Information Systems (GIS) and the data mining engines. However, the development of those…

The process of neolithisation of the Mediterranean face of the Iberian Peninsula has traditionally been associated with the Cardial paradigm of the Franco-Iberian region. However, better knowledge of the material record from the arc of the north-western Mediterranean, the revision…

Expert and novice soccer players (N=140) from five different competition levels (inexperienced, provincial, regional, national and international levels) were examined for differences in procedural knowledge. A video-based test was developed recording four matches of the under-16 Spanish football final play-off.…