| Título: |
Basic principles of knowledge management and its application to the industrial company in tactical operations of maintenance and operational exploitation: A qualitative study Principios básicos de la gestión del conocimiento y su aplicación a la empresa industrial en sus actividades tácticas de mantenimiento y explotación operativa: Un estudio cualitativo Basic principles of knowledge management and its application to the industrial company in tactical operations of maintenance and operational exploitation: A qualitative study |
| Autores: |
Cárcel Carrasco, Francisco Javier; Universidad Politécnica de Valencia Roldán Porta, Carlos; Universidad Politécnica de Valencia |
| Fecha: | 2013-01-28 |
| Publicador: | Intangible capital |
| Fuente: |
 |
| Tipo: |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
| Tema: |
Knowledge management; Industrial maintenance; Exploitation and conduction of the facilities D83; L84 Gestión del conocimiento; mantenimiento industrial; Explotación y conducción de las instalaciones D83; L84 Knowledge management; Industrial maintenance; Exploitation and conduction of the facilities D83; L84 |
| Descripción: |
Purpose: Although knowledge and its management is, and has been, studied in depth, particularly since the 90’s decade of the past century, especially for the strategic management, innovation, trade, or business administration, there are still many questions on how it articulates or transfers and the barriers to its management, especially when we talk about internal tactical activities that affect staff that we could call "offices", such as maintenance and industrial assembly or exploitation and conduction of the facilities. Because of the peculiarities normally seen in this kind of activity in the industrial companies, the knowledge of these people is strongly based on their experience (strong tacit component), difficult to measure and articulate, and on many occasions, however, this rupture of information-knowledge, can represent a high cost for the company (often assumed to be something inevitable) due to the increase in production and service downtime, loss of efficiency, or tuning time of new staff to these areas.Design/methodology/approach: After a description of the State of the art and the basic principles of knowledge management, a qualitative study in an industrial company has been carried out, within the areas of operation and maintenance, in order to know the barriers and facilitators that such involved personnel finds in order to achieve an adequate transmission and use of that knowledge.Findings and Originality/value: Learn about barriers, facilitators and impact that offers the knowledge management in the areas of industrial maintenance, especially among professionals in offices which operate with a high degree of tacit knowledge and with a heavy dependence on the company on these professionals.Research limitations/implications: Those characteristics of a qualitative study in a particular area and within a geographical area, although it can be extrapolated to other types of companies and regional areas.Practical implications: Learn about the barriers and facilitators, facilitates the way in which must develop a model of knowledge management in the area of industrial maintenance, which results in the improvement of the efficiency of the service and decreases the dependence of the company in this strategic area.Social implications: Union and improvement of the Working Group in industrial maintenance, greater security in critical decision-making, encourage shared knowledge.Originality/value: This article explores on the principles of the management of knowledge in an area of the company such as industrial maintenance, where there are no full proposals to guide on the factors to take into account for the establishment of a model, that tends to restrict the high tacit knowledge that exists within the working groups of the maintenance engineering, as well as the factors influencing its proper development. Objeto: Aunque el conocimiento y su gestión es, y ha sido, estudiado en profundidad, especialmente desde la década de los 90 del siglo pasado, sobre todo para la gestión estratégica, innovación, comercio, o administración de las empresas, todavía quedan muchos interrogantes en cómo se articula o se transfiere y las barreras para su gestión, principalmente cuando hablamos de las actividades tácticas internas, en las que afectan a personal que podríamos llamar de “oficios”, tales como el mantenimiento y montajes industriales o explotación y conducción de las instalaciones. Por las peculiaridades propias que se han dado normalmente en este tipo de actividad en el interior de la empresa, el conocimiento de estas personas está fuertemente basado en su experiencia (fuerte componente tácito), difícil de medir y articular, y sin embargo, en numerosas ocasiones, esta brecha de la información-conocimiento, puede suponer un alto coste para la empresa (muchas veces asumido como algo inevitable) debido al incremento de tiempos de parada de producción y servicios, pérdidas de eficiencia energética, o tiempo de acoplamiento de nuevo personal a estas áreas.Diseño/metodología: Tras una descripción del estado del arte y los principios básicos de la gestión del conocimiento, se ha realizado un estudio cualitativo en una empresa industrial dentro de las áreas de explotación y mantenimiento, con el fin de conocer las barreras y facilitadores que dicho personal implicado encuentra para que se produzca una adecuada transmisión y utilización de dicho conocimiento.Resultados: Conocer las barreras, facilitadores y repercusiones que ofrece la gestión del conocimiento dentro de las áreas de mantenimiento industrial, en especial entre los profesionales de oficios donde se desenvuelven con un alto grado de conocimiento tácito y con una gran dependencia de la empresa de estos profesionales.Limitaciones: Las propias de un estudio cualitativo en un área concreta y dentro de una zona geográfica, aunque puede ser extrapolado a otro tipo de empresas y áreas regionales.Implicaciones prácticas: El conocer las barreras y facilitadores, facilita la manera en que se debe desarrollar un modelo de gestión de conocimiento del área de mantenimiento industrial, que redunde en la mejora de la eficiencia del servicio y la menor dependencia de la empresa de esta área estratégica.Implicaciones sociales: Unión y mejora del grupo de trabajo en mantenimiento industrial. Mayor seguridad en la toma de decisiones críticas. Incentivar el conocimiento compartido.Valor añadido: Este artículo explora sobre los principios de la gestión del conocimiento en un área de la empresa como es el mantenimiento industrial, donde no existen propuestas completas que orienten sobre los factores a tener en cuenta para la implantación de un modelo, que tienda a acotar el alto conocimiento tácito que existe dentro de los grupos de trabajo de la ingeniería de mantenimiento, así como los factores que influyen en su adecuado desarrollo. Purpose: Although knowledge and its management is, and has been, studied in depth, particularly since the 90’s decade of the past century, especially for the strategic management, innovation, trade, or business administration, there are still many questions on how it articulates or transfers and the barriers to its management, especially when we talk about internal tactical activities that affect staff that we could call "offices", such as maintenance and industrial assembly or exploitation and conduction of the facilities. Because of the peculiarities normally seen in this kind of activity in the industrial companies, the knowledge of these people is strongly based on their experience (strong tacit component), difficult to measure and articulate, and on many occasions, however, this rupture of information-knowledge, can represent a high cost for the company (often assumed to be something inevitable) due to the increase in production and service downtime, loss of efficiency, or tuning time of new staff to these areas.Design/methodology/approach: After a description of the State of the art and the basic principles of knowledge management, a qualitative study in an industrial company has been carried out, within the areas of operation and maintenance, in order to know the barriers and facilitators that such involved personnel finds in order to achieve an adequate transmission and use of that knowledge.Findings and Originality/value: Learn about barriers, facilitators and impact that offers the knowledge management in the areas of industrial maintenance, especially among professionals in offices which operate with a high degree of tacit knowledge and with a heavy dependence on the company on these professionals.Research limitations/implications: Those characteristics of a qualitative study in a particular area and within a geographical area, although it can be extrapolated to other types of companies and regional areas.Practical implications: Learn about the barriers and facilitators, facilitates the way in which must develop a model of knowledge management in the area of industrial maintenance, which results in the improvement of the efficiency of the service and decreases the dependence of the company in this strategic area.Social implications: Union and improvement of the Working Group in industrial maintenance, greater security in critical decision-making, encourage shared knowledge.Originality/value: This article explores on the principles of the management of knowledge in an area of the company such as industrial maintenance, where there are no full proposals to guide on the factors to take into account for the establishment of a model, that tends to restrict the high tacit knowledge that exists within the working groups of the maintenance engineering, as well as the factors influencing its proper development. |
| Idioma: | Inglés |