| Título: |
How quality affects the bottom line?: A literature review How quality affects the bottom line?: A literature review How quality affects the bottom line?: A literature review |
| Autores: |
Texeira-Quirós, Joaquín; University of Extremadura Almaça, José António; Universidade Autónoma de Lisboa Fernandes-Justino, Maria do Rosário; University of Extremadura |
| Fecha: | 2010-10-16 |
| Publicador: | Intangible capital |
| Fuente: |
 |
| Tipo: |
info:eu-repo/semantics/article review info:eu-repo/semantics/publishedVersion |
| Tema: |
industrial organization Quality, ISO9000, Performance, TQM L15, L25 Quality, ISO9000, Performance,TQM L15, L25 Quality, ISO9000, Performance,TQM L15, L25 |
| Descripción: |
Improving quality is one of the tools that companies have to improve or maintain their market position. However, despite the large number of papers published, a clear conclusion of the impact of ISO9000 standards on business results has yet to be reached, given there are many conflicting opinions. Thus, the aim of this paper is to review the literature on some of the many published research papers, seeking some way to analyse the existing relationship between the implementation of systems of quality management, ISO9000 certification, quality costs, results, and their effect on company performance. Improving quality is one of the tools that companies have to improve or maintain their market position. However, despite the large number of papers published, a clear conclusion of the impact of ISO9000 standards on business results has yet to be reached, given there are many conflicting opinions. Thus, the aim of this paper is to review the literature on some of the many published research papers, seeking some way to analyse the existing relationship between the implementation of systems of quality management, ISO9000 certification, quality costs, results, and their effect on company performance. Improving quality is one of the tools that companies have to improve or maintain their market position. However, despite the large number of papers published, a clear conclusion of the impact of ISO9000 standards on business results has yet to be reached, given there are many conflicting opinions. Thus, the aim of this paper is to review the literature on some of the many published research papers, seeking some way to analyse the existing relationship between the implementation of systems of quality management, ISO9000 certification, quality costs, results, and their effect on company performance. |
| Idioma: | Inglés |