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1.
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Global resource sharing : a gateway model Miller, Rush G. - Zhou, Peter X.
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2.
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Leadership in quality organizations Dering, Nancy Z.
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3.
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Improving library user's perceived quality, satisfaction and loyalt: an integrated measurement and management system Martensen, Anne - Gronholdt, Lars
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4.
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Adding machine learning and knowledge intensive techiques to a digital library service Esposito, Floriana - Malerba, Donato - Semeraro, Giovanni - Fanizzi, Nicola - Ferilli, Stefano
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