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1.
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Conflict management in the Academic Library McGurn Kathman, Jane - Kathman, Michael D.
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2.
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A document comparison scheme for secure duplicate detection Mandreoli, Federica - Martoglia, Riccardo - Tiberio, Paolo
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3.
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Total quality management in libraries: fad or fact Viljoen, J. H. - Underwood, P. G.
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