As the Ghanaian food sector continues to grow and with Ghanaian consumers perception for quality food been on the rise, the issue of customer satisfaction continues to engage the mind of academia and local restaurant managers. This research ascertained the…

Total Quality Management (TQM) has been practised in diverse industries from manufacturing to services. But its important in banking sector has attracted only a few researchers. By providing the best service quality in banks higher organizational performance will be expected.…

Organisations have embraced teams and teamwork as an effective way of doing business. The last 20 years has seen the replacement of 'supervisors' by 'team leaders'. Employee motivation and morale improves dramatically when people feel valued and when their contributions…

The capital you don't see on the Balance Sheet of an organization is in three forms: Human Capital (the collective skill, knowledge attitudes and behavior of the people in the organization), Information Capital (the resources and processes in place that…

This study analysed the influences of leadership styles on knowledge management application strategies from the perspective of managers and employees working at five stars hotels located in the capital of Jordan- Amman, the results of the study indicate that the…

The purpose of this study was to investigate empirically the role of knowledge and innovation within Central and Eastern Europe’s changing economy. We applied qualitative research methods, and focused only on professional services firms within the region. The connection between…

The purpose of the study is to determine the consumer satisfaction of service quality offered at mega shops in Dhaka city. The data was collected from 200 respondents through structures questionnaire by using five point linker scales and was analyzed…

The study aimed to identify and examine the influence of the individual and organizational knowledge sharing enablers on knowledge sharing behavior that leads to develop firm innovation capability. A descriptive analytical methodology approach was adopted in this research. For the…

development of government.  In assessing export success, many researchers focus on the economics of export trade i.e the financial gains from the process.  Often neglected are the organizational learning experiences which contribute substantially to financial success in the export venture. …

This paper examines the role of cultural factors in software development, such as management of communications, distribution of project information, behaviors and attitudes. The study population consists of all Jordanian institutions (n = 96) operating in the field of software…