Information Systems (IS) outsourcing is a growing phenomenon in present-day firms that has generally been characterised with an insufficient level of detail and analysis. This is mainly due to the fact that outsourcing has been studied as a set of…

This study examines the relevance of environmental management as a source of competitive advantage for hotels. The relationship between the environmental proactivity of hotels located in the province of Alicante (Spain) and their economic performance levels was studied, and three…

We argue that ethical leadership must be in line with corporate governance in general and of the Chief Executive Officer (CEO) who must be the starting point for the rest of the organisational members to have an ethical guideline to…

While most scholars and researchers recognize that entrepreneurship occurs differently in other countries, there are relatively few undergraduate courses that focus on International Entrepreneurship. Further, of those with an International focus, few provide students with an opportunity to interact with…

The aim of this paper is to explore the reasons that lead to information systems outsourcing in the largest Spanish firms. Our paper takes as its starting point the previous literature on information systems and tries to analyse if those…

Information systems outsourcing is a constantly growing practice in all sorts of organisations. This paper analyses the level of information systems outsourcing at Spanish public universities. It also means to determine if factors such as the size, both of universities…

Technological innovation requires a technical preparation in material, financial and human resources. However, without a clear corporate culture, the technical side of technological innovation will hardly develop in a satisfactory manner.
In this light, we analyze the origin of a…

This paper analyzes how public administration may improve the service it offers to citizens through a suitable organizational culture; for this purpose, it starts by studying the specific features of the culture of public administration. In this respect, it analyzes…

This paper analyzes the efforts made by the Telefonica Group (the main Spanish firm in the telecommunications sector) to evolve from a bureaucratic culture to another oriented towards total quality and the customer. The need for this change came as…

The adoption of ISO 9000 has been justified in terms of the many benefits it generate, although problems may also arise. Such advantages and disadvantages lead to different reasons for seeking certification. Based on these reasons, this paper analyzed the…