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Aproximadamente 15 registro(s) hasta el momento: (journal)

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Recurso libre

Analysis of a cultural change in a Spanish telecommunications firm
Claver Cortés, Enrique - Gascó Gascó, José Luis - Llopis Taverner, Juan - López Ruiz, Enrique

Formato:	info:eu-repo/semantics/article
Enlaces:	This paper analyzes the efforts made by the Telefonica Group (the main Spanish firm in the telecommunications sector) to evolve from a bureaucratic culture to another oriented towards total quality and the customer. The need for this change came as…
Fecha:	2007-09-12
Recurso:	RUA Docencia

Recurso libre

Environmental strategies and their impact on hotel performance
Claver Cortés, Enrique - Molina Azorín, José Francisco - Pereira Moliner, Jorge - López Gamero, María Dolores

Formato:	info:eu-repo/semantics/article
Enlaces:	This study examines the relevance of environmental management as a source of competitive advantage for hotels. The relationship between the environmental proactivity of hotels located in the province of Alicante (Spain) and their economic performance levels was studied, and three…
Fecha:	2009-11-19
Recurso:	RUA Docencia

Recurso libre

Corporate governance and organisational culture: the role of ethics officers
Llopis Taverner, Juan - González Ramírez, María Reyes - Gascó Gascó, José Luis

Formato:	info:eu-repo/semantics/article
Enlaces:	We argue that ethical leadership must be in line with corporate governance in general and of the Chief Executive Officer (CEO) who must be the starting point for the rest of the organisational members to have an ethical guideline to…
Fecha:	2009-01-26
Recurso:	RUA Docencia

Recurso libre

Information systems outsourcing reasons in the largest Spanish firms
González Ramírez, María Reyes - Gascó Gascó, José Luis - Llopis Taverner, Juan

Formato:	info:eu-repo/semantics/article
Enlaces:	The aim of this paper is to explore the reasons that lead to information systems outsourcing in the largest Spanish firms. Our paper takes as its starting point the previous literature on information systems and tries to analyse if those…
Fecha:	2007-09-11
Recurso:	RUA Docencia

Recurso libre

A study of information systems outsourcing influential factors
Claver Cortés, Enrique - González Ramírez, María Reyes - Gascó Gascó, José Luis - Llopis Taverner, Juan

Formato:	info:eu-repo/semantics/article
Enlaces:	Information systems outsourcing is a constantly growing practice in all sorts of organisations. This paper analyses the level of information systems outsourcing at Spanish public universities. It also means to determine if factors such as the size, both of universities…
Fecha:	2007-09-11
Recurso:	RUA Docencia

Recurso libre

Organizational culture for innovation and new technological behavior
Claver Cortés, Enrique - Llopis Taverner, Juan - García Bravo, Daniel - Molina Manchón, Hipólito

Formato:	info:eu-repo/semantics/article
Enlaces:	Technological innovation requires a technical preparation in material, financial and human resources. However, without a clear corporate culture, the technical side of technological innovation will hardly develop in a satisfactory manner. In this light, we analyze the origin of a…
Fecha:	2007-09-12
Recurso:	RUA Docencia

Recurso libre

Public administration: from bureaucratic culture to citizen-oriented culture
Claver Cortés, Enrique - Llopis Taverner, Juan - Gascó Gascó, José Luis - Molina Manchón, Hipólito - Conca Flor, Francisco José

Formato:	info:eu-repo/semantics/article
Enlaces:	This paper analyzes how public administration may improve the service it offers to citizens through a suitable organizational culture; for this purpose, it starts by studying the specific features of the culture of public administration. In this respect, it analyzes…
Fecha:	2007-09-12
Recurso:	RUA Docencia

Recurso libre

The importance of internal aspects in quality improvement
Llopis Taverner, Juan - Tarí Guilló, Juan José

Formato:	info:eu-repo/semantics/article
Enlaces:	The adoption of ISO 9000 has been justified in terms of the many benefits it generate, although problems may also arise. Such advantages and disadvantages lead to different reasons for seeking certification. Based on these reasons, this paper analyzed the…
Fecha:	2007-09-12
Recurso:	RUA Docencia

Recurso libre

Development of a measure to assess quality management in certified firms
Conca Flor, Francisco José - Llopis Taverner, Juan - Tarí Guilló, Juan José

Formato:	info:eu-repo/semantics/article
Enlaces:	The theory of quality management has been studied from different areas: quality leaders' ideas, empirical research and formal evaluation models. This has helped identify a set of critical factors for a successful implementation, as a way to improve customer satisfaction…
Fecha:	2007-09-12
Recurso:	RUA Docencia

Recurso libre

10.

The use of information technology in trainning human resources: an e-learning case study
Gascó Gascó, José Luis - Llopis Taverner, Juan - González Ramírez, María Reyes

Formato:	info:eu-repo/semantics/article
Enlaces:	This paper addresses the influence of information technology in human resources management (HRM) and specifically on training policy through the experience of a Spanish telecommunications firm, Telefonica. The characteristics of the training model designed by this firm to face new…
Fecha:	2007-09-11
Recurso:	RUA Docencia

Recurso libre

11.

A corporate culture pattern to manage business ethics
Claver Cortés, Enrique - Llopis Taverner, Juan - Gascó Gascó, José Luis

Formato:	info:eu-repo/semantics/article
Enlaces:	Within the general frame of proposals for an adequate management of business ethics, this paper is based on the vision of corporate culture as a pattern to achieve such purpose. If we consider ethics as a specific value of corporate…
Fecha:	2007-09-12
Recurso:	RUA Docencia

Recurso libre

12.

The impact of strategic behaviours on hotel performance
Claver Cortés, Enrique - Molina Azorín, José Francisco - Pereira Moliner, Jorge

Formato:	info:eu-repo/semantics/article
Enlaces:	Purpose – This study has a twofold purpose: to identify the competitive strategies and advantages of hotels located in the province of Alicante (Spain); and to inform hotel managers about how some key strategic variables (size, type of hotel management,…
Fecha:	2009-11-10
Recurso:	RUA Docencia

Recurso libre

13.

Organizational structure features supporting knowledge management processes
Calver Cortés, Enrique - Zaragoza Sáez, Patrocinio del Carmen - Pertusa Ortega, Eva María

Formato:	info:eu-repo/semantics/article
Enlaces:	Purpose – The idea that knowledge management can be a potential source of competitive advantage has gained strength in the last few years. However, a number of business actions are needed to generate an appropriate environment and infrastructure for knowledge…
Fecha:	2010-11-26
Recurso:	RUA Docencia

Recurso libre

14.

Business and management in China: a review of empirical research in leading international journals
Quer Ramón, Diego - Claver Cortés, Enrique - Rienda García, Laura

Formato:	info:eu-repo/semantics/article
Enlaces:	China’s growing economic importance has led to a significant increase in the volume of empirical research about business and management in this country during the last few years. This study reviews the 180 empirical papers focusing on the Chinese context…
Fecha:	2012-04-24
Recurso:	RUA Docencia

Recurso libre

15.

Intellectual and environmental capital
Claver Cortés, Enrique - López Gamero, María Dolores - Molina Azorín, José Francisco - Zaragoza Sáez, Patrocinio del Carmen

Formato:	info:eu-repo/semantics/article
Enlaces:	Purpose – Faced with increasing environmental problems, traditional methods for transmitting information regarding corporate environmental actions are insufficient. Accordingly, the purpose of this paper is to suggest the environmental capital report, the knowledge map and the balanced scorecard as alternative…
Fecha:	2009-11-10
Recurso:	RUA Docencia