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Recurso libre

The importance of internal aspects in quality improvement
Llopis Taverner, Juan - Tarí Guilló, Juan José

Formato:	info:eu-repo/semantics/article
Enlaces:	The adoption of ISO 9000 has been justified in terms of the many benefits it generate, although problems may also arise. Such advantages and disadvantages lead to different reasons for seeking certification. Based on these reasons, this paper analyzed the…
Fecha:	2007-09-12
Recurso:	RUA Docencia

Recurso libre

Development of a measure to assess quality management in certified firms
Conca Flor, Francisco José - Llopis Taverner, Juan - Tarí Guilló, Juan José

Formato:	info:eu-repo/semantics/article
Enlaces:	The theory of quality management has been studied from different areas: quality leaders' ideas, empirical research and formal evaluation models. This has helped identify a set of critical factors for a successful implementation, as a way to improve customer satisfaction…
Fecha:	2007-09-12
Recurso:	RUA Docencia