Purpose – The idea that knowledge management can be a potential source of competitive advantage has gained strength in the last few years. However, a number of business actions are needed to generate an appropriate environment and infrastructure for knowledge…

We argue that ethical leadership must be in line with corporate governance in general and of the Chief Executive Officer (CEO) who must be the starting point for the rest of the organisational members to have an ethical guideline to…

Within the general frame of proposals for an adequate management of business ethics, this paper is based on the vision of corporate culture as a pattern to achieve such purpose. If we consider ethics as a specific value of corporate…

Quality management (QM) and environmental management (EM) are two business practices that may affect firm performance. These practices are being increasingly introduced into firms, which often use them jointly owing to their similarities. As a result of these similarities, their…

This study examines the relevance of environmental management as a source of competitive advantage for hotels. The relationship between the environmental proactivity of hotels located in the province of Alicante (Spain) and their economic performance levels was studied, and three…

Purpose – The aim of the paper is to study the reasons for the adoption and certification of quality systems and the subsequent impacts on performance. Design/methodology/approach – The methodology selected is a study based on the perceptions of two…

This study has as its aim to help to clarify the relationship between environmental management and economic performance by
integrating it into a wider framework that includes the relationship between environmental strategy and firm performance, the latter being understood as…

Recent research into quality management has examined the relationship between quality management and performance. The purpose of this study is to identify the relationships between quality management practices, and to examine the direct and indirect effects of these practices on…

Purpose – This study has a twofold purpose: to identify the competitive strategies and advantages of hotels located in the province of Alicante (Spain); and to inform hotel managers about how some key strategic variables (size, type of hotel management,…

Purpose – Faced with increasing environmental problems, traditional methods for transmitting information regarding corporate environmental actions are insufficient. Accordingly, the purpose of this paper is to suggest the environmental capital report, the knowledge map and the balanced scorecard as alternative…