This dissertation analyzes the strategic implications of customization policies available to companies that must simultaneously provide service and learn about their customers through automated interfaces. The first part of the dissertation lays out the theoretical framework within which the analysis…

This thesis is based on the premise that small nations face unique challenges in the quest for economic prosperity. They have a small domestic economy and are more dependent than larger economies on international trade. Smallness typically entails a lack…

In this thesis, I examine how spinning off new ventures from academic institutions works in an environment outside developed high tech clusters and how it affects models of ventures. I examine these questions by studying the case of Belgium. There…

(cont.) as well, firms have an incentive to require coordinated investments in technology across the enterprise. Still, research in IS has also highlighted the fact that the productivity of computer investments is highly dependent on co-investment in complementary assets (for…

Complex goods and processes require ever more sophisticated and specialized knowledge; harnessing multiple kinds of expertise to execute tasks, solve problems, and develop strategies is increasingly critical to organizations' survival. When specialists come together, however, they often speak in different…

The Triple β-Spiral is a novel protein structure that plays a role in viral attachment and pathogenesis. At present, there are two Triple β-Spiral structures with solved crystallographic coordinates - one from Adenovirus and the other from Reovirus. There is…

The state of business in the U.S. automobile industry is such that competition is fierce, and consumers have a perplexing number of alternatives from which to choose. The final purchase decision by the consumer is where most industry experts focus…

Firm boundaries have been the subject of much scholarly interest in recent years, as firms increasingly hire external, "contingent" workers and outsource previously core activities. However, little empirical research has directly studied what happens differently inside the firm's boundaries, versus…

This thesis explores how doctors and nurses use documents to share their knowledge within and across healthcare settings. In addressing this question I draw on a 15-month, multi-sited ethnographic study in several pediatric health care settings, following patients from primary…