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Repositorio:
"Evidence based Library and Information practice"
Fecha:"24"
Temas:
"virtual reference; provider pessimism"
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Año
2011
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1.
Users of Virtual Reference Are More Satisfied with the Service They Receive than the Providers of that Service Think They Are
Howe, Carol D.; Immaculata University
Formato:
info:eu-repo/semantics/article, info:eu-repo/semantics/publishedVersion, , evidence summary
Enlaces:
Objective – To examine provider pessimism by comparing user and provider perception of the same instant messaging reference transaction.
Design – Instant messaging users and providers completed post-reference transaction surveys which were analyzed using the pair perception comparison…
Fecha:
2011-06-24
Recurso:
Evidence based Library and Information practice
CIC - Centro de Información y Conocimiento Johannes Gutenberg ®
