This article aims at identifying and characterizing the different configurations of the relevant factors related to administrative procedures, in order to learn about their behavior, and so about decision-making processes. Delays in administrative circuit concretion, users dissatisfaction and lack of…

The aim of the article is to examine the relationship between organizational learning and strategic planning actions in SMEs. The hypothesis is that those firms that think strategic planning as an organizational learning process may encourage the design of 'long-term…