Special issue of the journal Literature and History edited and introduced by Maroula Joannou (guest editor).

The central argument of this paper is that current regimes of performance measurement in the
UK's higher education sector are unlikely to deliver any real improvements in performance.
Rather, the paper argues, the most likely outcomes will be further increases…

This paper illustrates how understanding consumer preferences through market research may enhance CRM adoption among the rural customers of a developing country like Bangladesh. It presents the case of Community Information Centre (CIC) established by Grameenphone, a company owned by…