The 1980s saw an increase in learning support assistants (LSAs’) in colleges for further
education to support post-sixteen learners with learning difficulties and disabilities (LDD).
LSAs’ were appointed on an ad hoc basis with little or no experience, or relevant

This thesis develops a new way of engaging emotion in a large organisation and develops a new form of organisational practice entitled “Reflective Emotional Practitioning.”
The thesis argues that the concept of emotional intelligence as accepted in organisations represses rather…