Publicado en: Technology and Investment, 2013, 4, 123-130. doi:10.4236/ti.2013.42015 Published Online May 2013 (http://www.scirp.org/journal/ti), The service quality is a dynamic and multidimensional construct; its study shall include the performance of all actors involved. Therefore, it has been measured the relationship…
Fecha:
2013-10-10
Recurso:
Universidad de los Andes Venezuela
CIC - Centro de Información y Conocimiento Johannes Gutenberg ®