| Título: | Determining a Checkout Register Opening Policy to Maximize Profit In convenience Stores Chains |
| Autores: |
Ruelas-Gonzalez,E. Limon-Robles,J. Smith-Cornejo,N. |
| Fecha: | 2010-12-01 |
| Publicador: | SCIELO |
| Fuente: |
 |
| Tipo: | journal article |
| Tema: |
Convenience store balking process customer service model queuing control removable servers N-policy |
| Descripción: | A major concern for convenience store managers is lost sales due to balking. Convenience stores customers pay high margins expecting fast service. If waiting lines are too long for their tolerance level at their arrival, they balk and the sale is lost as a result. In order to reduce lost sales, the length of the waiting line is usually controlled by opening additional checkout registers when the number of customers standing in the line exceeds a specified number and maintaining them open until they are no longer needed . This paper presents an applied approach to model the probability that customers actually enter the store and define the optimal opening level (N-policy) of the second checkout register based on several factors including the particular waiting line length tolerance level of usual customers, the average hourly arrival rate of customers to the store and the average gain per customer transaction. Several performance measures are computed. The total expected cost function per unit time is proposed to determine the optimal operating N-policy at minimum cost. The model is applied in a real case of a convenience store chain. |
| Idioma: | Inglés |
1 | 6 Fracturas maxilofaciales y factores asociados en derechohabientes del IMSS Campeche, México: Análisis retrospectivo 1994-1999 por Medina-Solis,Cario Eduardo,Córdova-González,José Luis,Casanova-Rosado,Alejandro José,Zazueta-Hernández,Maria Alejandra |
2 | 7 Factores de riesgo de mortalidad en el hijo de madre toxémica por Gómez-Gómez,Manuel,Danglot-Banck,Cecilia,García-de la Torre,Guadalupe Silvia,Antonio-Ocampo,Abdiel,Fajardo-Gutiérrez,Arturo,Sánchez-García,Maria Luisa,Ahumada-Ramírez,Elias |
3 Cerámicas mexicanas para cicatrización de piel por Piña-Barba,María Cristina,Tejeda-Cruz,Adriana,Regalado-Hernández,Miguel Ángel,Arenas-Reyes,María Isabel,Martín-Mandujano,Salvador,Montalvo,César | 8 I. De la enseñanza tutoral al aprendizaje a distancia por Cravioto,Alejandro |
4 Seguimiento de egresados de un diplomado en enseñanza de la Medicina por Ponce de León-Castañeda,Ma. Eugenia,Ruíz-Alcocer,Ma. del Carmen,Lozano-Sánchez,J. Rogelio | 9 II. La vocación científica: compromisos con el cambio permanente y la educación continua por Kretschmer,Roberto |
5 Primer estudio de teledermatología en México: Una nueva herramienta de salud pública por Lepe,Verónica,Moneada,Benjamín,Castanedo-Cázares,Juan Pablo,Martínez-Rodríguez,Alejandra,Mercado-Ceja,Sergio M,Gordillo-Moscoso,Antonio | 10 |