| Título: | An Efficient Approach and Procedure to Solve Customer Complaints Based on Combined Rasterization of Geography Information System |
| Autores: |
Chen, Qiang; No.168, Xinwan Road,District of Songbei,Harbin,Heilongjiang,P.R.China
Heilongjiang Co., Ltd. of China Mobile Communication Corporations Chen, Sheng Jie; No.133, East Dazhi Street,District of Nangang,Harbin,Heilongjiang, P.R.China Co., Ltd. of Mide Technology Guo, Wei; No.168, Renmin Street, District of Nanguan,Changchun,Jilin,P.R.China Computer Teaching and Research Center, Jilin University, Changchun, P.R.China Li, Jin; No.168, Xinwan Road,District of Songbei,Harbin,Heilongjiang,P.R.China Heilongjiang Co., Ltd. of China Mobile Communication Corporations |
| Fecha: | 2013-09-01 |
| Publicador: | TELKOMNIKA: Indonesian journal of electrical engineering |
| Fuente: |
 |
| Tipo: |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
| Tema: | No aplica |
| Descripción: | To solve customer complaints better for some telecommunication enterprises, a new and efficient approach through combined rasterization of Geography Information System (GIS) is presented in this paper. By the combined rasterization of surface features and landforms, the historical customer complaints and the real-time running state of network will be utilized to handle new complaints simultaneously. Also, an innovative process to handle complaints is proposed, too. The utilization of method and process will shorten the time of processing routine customer complaints. The experimental results show that the efficiency to process customer complaints will be improved greatly and the operation expenditure on customer services for telecommunication operators will be also decreased than before. |
| Idioma: | Inglés |